Customer Outcomes

Different hotels. One principle: design around the operation.

Blue Pin configures guest journeys around each operator’s systems, service model and property environment.

Selected hotel clients

Amara Singapore contactless check-in kiosks

Outcome Story · Amara Singapore

A contactless arrival journey that keeps service warm.

Challenge

Amara Singapore wanted to make check-in and check-out more convenient without losing the sense of welcome at the front desk.

Approach

Blue Pin deployed contactless check-in and check-out touchpoints that connect routine processing with the hotel’s service model.

Operational change

Guests can move through routine steps more smoothly, while the team has more space to focus on personal service and the moments that matter.

Holiday Inn and Suites Sapporo Odori Park self-service kiosk

Outcome Story · Holiday Inn & Suites Sapporo Odori Park (IHG)

A smooth launch for a modern guest journey.

Challenge

As a newly opened IHG hotel in Hokkaido, the property needed a smooth launch for arrival and departure while setting a modern service standard.

Approach

Blue Pin worked with the IHG team to deploy streamlined check-in and express check-out workflows at Holiday Inn & Suites Sapporo Odori Park.

Operational change

Routine processing became easier to manage, giving staff more time to connect with guests.

Garner Hotel Osaka Honmachi Station check-in terminal

Outcome Story · Garner Hotel Osaka Honmachi Station

Check-in and check-out ready for Garner’s Japan launch.

Challenge

Garner was unveiling its first three hotels in Japan and introducing the midscale conversion brand to Asia Pacific.

Approach

Blue Pin deployed a check-in / check-out terminal with payment at Garner Hotel Osaka Honmachi Station.

Operational change

Guests can complete arrival and departure steps at a branded lobby touchpoint from the opening of Garner’s first Japan properties.

Garner Hotel Kyoto Shijo Karasuma express check-in boxes

Outcome Story · Garner Hotel Kyoto Shijo Karasuma

One assisted workflow from check-in through check-out.

Challenge

The hotel wanted to streamline arrival and departure while keeping payment and guest satisfaction in view.

Approach

Blue Pin deployed an Express Check-In / Check-Out Box with an integrated payment terminal.

Operational change

A single assisted workflow helps the team move guests through routine service more efficiently and consistently.

Outcome Story · Holiday Inn Suva

Self-service choice without removing the front desk.

Challenge

Guests needed a clear self-service option for arrival and departure without losing access to front-desk assistance, with the hardware blended into the coconut wood table.

Approach

Blue Pin introduced a lobby GSR™ kiosk blended well into the holiday ambience with a guided self-check-in/out journey, including key return.

Operational change

Guests can choose the path that suits them, self-service or front desk, while hotel teams retain control over exceptions and personal assistance.

Royal Plaza Hotel E-Luggage system on a guest phone

Outcome Story · Royal Plaza Hotel

A more controlled luggage journey from arrival to collection.

Challenge

Manual luggage tagging added handling steps between receiving, storage and guest collection.

Approach

Blue Pin introduced ELS Orbit, the E-Luggage System, with mobile capture, QR-coded thermal tags, photo records, and search by QR code, guest name or room.

Operational change

33% faster processing time with a more controlled and professional luggage journey.

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